Refund Policy

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at services@telosports.com.

 

How do I place a return or exchange?

We're sorry you didn't love your telosports.com. Please reach out to services@telosports.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—telosports.com packages don’t include return slips. Just reach out to services@telosports.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to services@telosports.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at services@telosports.com and we’ll be sure to get you the telosports.com you ordered!

What’s your return process if i’m not happy with the product?

Yes within 30 days after receiving your package. Here are your packing instructions:

  • Securely pack the items in a box.
  • Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
  • Use the address listed and affix the appropriate amount of postage.
  • Ship package from your nearest post office or shipping company of your choice.

(will pay return shipping costs)

If you did not receive a return label please send an e-mail to services@telosports.com.

 

Please note! If you have received a faulty product, it is important that you send an e-mail to services@telosports.com before returning your order.

 

We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via www.telosports.com the return policy applied of the shop where you did purchase the product.

Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds(if applicable), please send an email to support@telosports.com with your full name, order number, item description and the reason for your return.

Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your creditcard (or original method of payment)within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order.We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

 

Our Responsibility 

Faulty Product: If the product has a manufacturing defect.

Wrong Item Sent: If we send you the wrong product,color or size.

 

Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.

 

Return / Exchange Process

 If you believe an error has occurred due to a mistake on our part, first of all please accept our since rest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.

 

Exchange Request Instructions

Please follow these instructions for Return Request:
  1. Take a photo of the problem – If the problem is size, please use a ruler.
  2. Send an email with the subject line“Order# “YourOrderNumber”Replacement Request” to Support Email.

Please include the following:

- The photo(s)

- A specific description of the issue

- The Order Number

- If there are multiple products in an order, identifying the product with the issue 

Our support team will respond within 1 business day and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered.The replacement item will be shipped to the original Shipping Address listed time the original order was placed.

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc.We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support email.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’tguarantee that we will receive your returned item.