FAQs

We support worldwide delivery. Shipping will be arranged on the next business day after the purchase. Taxes and duties are covered in most of the regions. More details will be shown during the checkout page.

Please note that order with personalization service will need extra 3 - 5 business days for processing. For further details, please contact us.

You may return the items within 30 days after delivery, provided that they are unworn, unwashed, or otherwise unused with the original packaging.

To apply for a return, you can submit a return request via our rerturn portal or please email to service@telosports.com. Our staff will get back to you within 1-2 working days.

For Canada customers, you may choose to return the items free of charge by dropping off in any of The Happy Returns Bars within Canada territories by submitting the return request.

In order to maintain the premium quality without additional markup, we mainly focus on operating online in most of the regions.

You can shop our entire collection with the assistance from the 24/7 online customer service. We support global shipping and 30-day return policy to ensure that you will be fully satisfied with our products.

You can also find our hottest collection in our physical store in Canada.

TeloSports is founded in Canada, where all of our products are designed. We set our manufacturing center in China so that we can closely monitor the production process as well as the working environment, to ensure every piece of our production is made precisely and ethically.

TeloSports customers live all across the globe, so we ship to all countries worldwide.

We make every effort to ship out your order on the next working day. Shipping time varies depends on the destination. We will send you an email with tracking number after the shipment leaves the warehouse.

For more, Please check the Shiping policy.

We are committed to bring you excellent products with the best price. Therefore, we sponsor most of the delivery cost so you only need to pay a bit extra. Taxes and duties are covered in some regions.

For more, Please check the Shiping policy.

Some countries may require import tax, duties and related Customs fees for imports. These charges, if applicable, are determined and charged by the Customs office of the destination country. Since the charges vary from time to time, we will notify you about whether we are paying the tax at the checkout page. For further details, please contact your local Customs office directly.

If you need to change anything about your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes. Please also note that changes could possibly lead to certain shipping delay.

You can easily track your package once it has been shipped. You will receive an email with tracking number after the shipment leaves the warehouse. If you need any precise update about your package, it will be the best to call the courier directly.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

We send email with tracking link and number only after confirming the shipment has left the warehouse. It might take some time for the express couriers to recognize the shipment and upload the relevant information to the database. If you are still unable to track the shipment after certain time, contact us and we are happy to help.

We promise to ship out every order in a timely manner. In some occasions, public holidays could lead to slight delays. There might also be some unforeseen circumstances related to the local customs or logistic partners.

We accept payments in multiple currencies via American Express, Mastercard, PayPal and Visa.

If you need to change anything about your order, please contact us immediately. Once our warehouse has processed your order, we might not be able to make any changes.

Normally, a confirmation email will be sent right after you pay your order successfully. Please ensure a correct email address is entered and double check the spam box. Contact us if you cannot receive any confirmation.

We value our customers’ privacy just as much as you do. Transaction information and your credit card details will be encrypted, and nothing can be examined, used or modified by third parties.

If you change your mind for any reason, you may return the items within 30 days of receiving the order provided that they are unworn, unwashed, or otherwise unused with the original packaging. Please note that you will be responsible of the shipping charge for change-of-mind returns. We are vigilant about product quality, but occasionally something might fall through the cracks. If your product is defective or incorrect order is shipped, send it back to us within 30 days of delivery for a full refund (including shipping). Please keep in mind that personalized items cannot be returned or exchanged.

To apply a return, please submit a return request via our return portal or contact us at service@telosports.com. Our staff will get back to you within 1-2 working days. For Canada customers, you may choose to return the items free of charge by dropping off in any of The Happy Returns Bars within Canada territories by submitting the return request here.

You have 30 days to make a return, starting from the date of receiving the item(s).

You do not have to pay any additional handling fee for your return that's within the 30-day return period. However, shipping charges will not be covered. Duties and taxes are non-refundable.

It takes around 7 business days to process on our end, and credit card refund takes up to 10 business days to appear on your statement.

Refunds will be sent to the original purchaser’s method of payment or a gift card (store credits) will be sent out to your registered email.